Payments & Refunds Policy

This policy describes how payments, fees, refunds, disputes, and payouts work on Kaleidicloud, including in the Brick Box Studio: Kingdom Connection and Goldensounds. It supplements the Terms of Use.

Payment processing

Payments on Kaleidicloud are processed by Stripe. When you send or receive money, Stripe collects and stores your card / bank details under its own privacy notice and terms. Holy LLC does not store full card numbers.

Fees

• Brick Box Studio: Kingdom Connection. Kaleidicloud does not charge a platform commission on gifts sent to needs. The sender pays any Stripe payment-processing fees on top of the gift amount.
• Other paid features (bookings, quotes, auctions, bargained services, box-sets, Goldensounds sales, and similar) may have platform fees. Any applicable fee is disclosed to both sides before the transaction is completed.
• Payouts. Recipients must connect a Stripe account to receive payouts. Stripe’s payout schedule, holds, and reserve rules apply.

Refunds — services between users

For services delivered between users (booked services, bargained work, quoted work, box-sets, etc.), refunds are primarily between the buyer and the seller. We encourage both sides to communicate through the platform’s messages so the conversation is on record.

• If the service was not delivered, or was materially different from what was agreed, the seller should refund the buyer.
• Once a service has been performed as agreed, refunds are at the seller’s discretion unless otherwise required by law.
• Kaleidicloud may, but is not required to, mediate refund disputes. Where we can, we will look at the messages and files on the platform.

Refunds — gifts to needs (Brick Box Studio)

Gifts sent through the Brick Box Studio to another person’s need are generally non-refundable once the recipient has received the funds. If a gift was clearly sent in error (wrong recipient, duplicate charge, etc.), contact us within 14 days at kaleidicloud@gmail.com and we will work with you and Stripe to resolve it.

Chargebacks

Filing a chargeback for a legitimate purchase or gift, in place of contacting the seller / recipient or Kaleidicloud, may result in the loss of platform features (including messaging, sending, and receiving money) while the chargeback is pending or after it is resolved.

Taxes

You are solely responsible for reporting and paying any taxes owed on income you receive through Kaleidicloud. We may be required to send you (and taxing authorities) tax forms based on the amount you receive.

Illegal transactions

Do not use Kaleidicloud’s payment features for anything prohibited by the Acceptable Use Policy, Content Policy, or Stripe’s policies. Prohibited transactions may be reversed, and accounts may be terminated.

Contact

Payment questions or refund requests: kaleidicloud@gmail.com.